We appreciate your understanding and cooperation. Our goal is to offer exceptional service, and adhering to this policy helps us to manage our schedule effectively and serve all our clients efficiently.
Service Cancellation Policy
Thank you for choosing our services. We strive to provide the best experience possible, and to ensure smooth scheduling and service delivery, we have established the following cancellation policy:
Cancellation Notice
24-Hour Notice Required: To avoid any charges, cancellations must be made at least 24 hours before the scheduled service time.
Late Cancellation or No-Show Policy
Full Service Charge: If a cancellation is made within 24 hours of the scheduled service time or if the client fails to show up without prior notice, the client will be charged the full service fee.
Rescheduling
Subject to Availability: If you need to reschedule, please do so at least 24 hours in advance. We will make every effort to accommodate your new preferred time, but rescheduling is subject to availability.
Exceptions
Emergency Situations: We understand that emergencies can arise. If you have a valid emergency, please contact us as soon as possible, and we will review each situation on a case-by-case basis.
How to Cancel or Reschedule
Contact Us: Please contact us via 0728021764 or info@blastpests.com.au to cancel or reschedule your appointment. We will confirm the cancellation or rescheduling via email.
Termites
Required inspections completed/ technician requirements are met/ specific termicide chosen will have different requirements/ foraging termites in timbers directly touching the ground are not included in Blast’s warranty.
Spiders
Web spiders only, internal areas unless specified.
Cockroaches
Australian & Oriental cockroach are including/ German Cockroaches are included if specified.
Ants
Included if breeding is within the boundaries of the home and within 10m of the main dwelling.
Rodents
If recommended amount of rodent stations are installed & breeding is within the treat zone.
Fleas
The host must be vet treated with documentation/ after care card must be met.
Bed Bugs
Only If all rooms are treated/ after care card must be met/ re-investigations are not included.
Carpet Beetle
If all carpet areas are accessible.
Silver Fish
We may require carpets to be cleaned and stored goods removed.
Snakes
Service call is charged out if a snake is or isn’t caught.
Regarding all pests
Conditions need to be met including the technicians recommendations, number one recommendation is to reduce moisture levels, have good hygiene while having minimal stored goods/ clutter around your home or work place.
